Getting to yes: negotiating agreement without giving in

Ch. 1. Don't Bargain Over Positions

Ch. 2. Separate the People from the Problem

Ch. 3. Focus on Interests, Not Positions

Ch. 4. Invent Options for Mutual Gain

Ch. 5. Insist on Using Objective Criteria

Ch. 6. What If They Are More Powerful? (Develop Your BATNA Best Alternative To A Negotiated Agreement)

Ch. 7. What If They Won't Play? (Use Negotiation Jujitsu)

Ch. 8. What If They Use Dirty Tricks? (Taming the Hard Bargainer).