Part I: Adverse childhood experiences and trauma-informed care
Adverse childhood experiences
The trauma-informed approach to service
The trauma-informed library environment
Part II: The six guiding principles of trauma-informed approaches
Trustworthiness and transparency
Collaboration and mutuality
Empowerment, voice, and choice
Cultural, historical, and gender issues
Part III: Creating a culture of trauma informed care in libraries
Assessing organizational readiness
Becoming a trauma-informed library workforce
Planning for trauma-informed services
Appendix: Adverse childhood experiences questionnaire.
Part I: Adverse childhood experiences and trauma-informed care
Trauma and adverse childhood experiences
The trauma-informed approach to service
Trauma-informed care and libraries
The trauma-informed library environment
Part II: The six guiding principles of trauma-informed approaches
Trustworthiness and transparency
Collaboration and mutuality
Empowerment, voice, and choice
Cultural, historical, and gender issues
Part III: Creating a culture of trauma-informed care in libraries
Assessing organizational readiness
Becoming a trauma-informed library workforce
Planning for trauma-informed services
Appendix: Adverse childhood experiences questionnaire.
