Part one. Communications: American business style ; Letter format ; Request letters ; Replies ; Social business letters ; Sales and public relations letters ; News releases ; Complaints, claims, and adjustments ; Credit and collection letters ; In-house correspondence ; Business reports and proposal ; employment correspondence
Part two. Usage: The basic sentence ; building sentences ; advanced sentence structure ; subject-verb agreement ; verb forms ; mechanics
Part three. Important details: Culture and customs ; Addressing dignitaries.
