Part I. Fundamentals of Knowledge Management
1. What Is Knowledge Management?
2. Conceptual Foundations of Knowledge
3. The Tacit Dimension and the Models of Knowledge and Knowledge Management
4. The Alternative Model of Knowledge: Cumulation and Progress
Part II. The Knowledge-Based Enterprise: Implementation of Knowledge and Knowledge Management Systems
5. The Networked Knowledge Economy
6. The Knowledge-Based Enterprise
7. Knowledge Workers: The Management of Human Capital
8. Designing Knowledge Management Systems
9. Implementing Knowledge Management Systems
10. Utilization of Knowledge Management Systems: Processes, Barriers, and Facilitators
Part III. Metrics and Impacts of Knowledge Management and Knowledge Management Systems
11. Measuring the Impacts, Value, and Benefits of Knowledge Management
12. Metrics of Outputs, Benefits and Value of Knowledge Management Systems
13. The Knowledge Management Audit
14. What the Future Holds
Case 1. A Five-Stage Model for Implementing Electronic Patient Records
Case 2. Intellectual Capital in the Public Sector: An Assessment of City Council's Web Pages
Case 3. HSProvider: Knowledge-Based Solutions for the Tourism and Travel Industry
Case 4. Fraud and Knowledge Management at Societe Generale
Case 5. JetBlue: The Nightmare on Valentine's Day
Case 6. The Implementation of a Billing and Patient Management System in an IPA: The Role for ANT
Case 7. Siemens: Continuous Innovation of a KMS
Case 8. The National Health Service (NHS) Configuring in the New Millennium
