The pitch: Excellence, now more than ever
Excellence dividend: the plot
Execution, first among equals
Excellence is the next five minutes
Culture, the sine qua non
The trailblazers, small- and medium-size enterprises
One more (damn) time: putting people first
Tech tsunami, white-collar apocalypse, the new moral imperative
Job security in an insecure world
Whoever tries the most stuff wins, whoever screws the most stuff up wins
We are who we hang out with
Section V: Adding value, a "top line" obsession
A passions for design, differentiator #1
The relentless pursuit of TGRs/Things Gone Right (and eight other value-added strategies)
Section VI: Leadership excellence
Listening, the bedrock of leadership excellence
Frontline leadership excellence, the most undervalued asset
Twenty-six tactics to spur leadership excellence, guaranteed to work
