From the Book - 1st U.S. ed.
The ineffective squeaker doesn't get the grease
The trouble with Bill: the hidden costs of ineffective squeaking
Complaining therapy: squeaking our way to self-esteem
When to squeak: how to avoid complaining dangers
The ingredients for serving a delicious squeak
The art of squeaking to loved ones
Getting squeaked at for a living: the customer service professional
Squeaking as social activism.