Credibility: how leaders gain it and lose it, why people demand it

Introduction: On Credibility and Character

Leadership Is a Relationship

Credibility Makes a Difference

Discovering Your Self

Appreciating Constituents and Their Diversity

Affirming Shared Values

Developing Capacity

Serving a Purpose

Sustaining Hope

The Struggle to Be Human

Studies on the Impact of Credibility and What Constitutes Credible Behavior.