Chapter I: The library director
Chapter 2: The library building manager
Chapter 3: Collection development and acquisitions
Chapter 4: Circulation and stack maintenance
Chapter 5: Binding, repair, and reformatting
Chapter 6: Cataloging and materials processing
Chapter 7: Access services
Chapter 8: Interlibrary loan
Chapter 9: Reference and information services
Chapter 10: Special collections and archival materials
Chapter 11: Microforms, sound recordings, video formats, and new media
Chapter 12: Library systems
Resource guide and bibliography
