1. The Goals of Good Coaching
Why Should a Manager Be a Coach?
Are You Tapping Your Most Valuable Resource?
The Benefits of Good Coaching
Meanwhile, Back at the Publishing Group
The Coach's Checklist for Chapter 1
2. The Attributes of a Good Coach
Coaching: Definitions and Distinctions
Characteristics of a Good Coach
Translating Attitudes into Actions
The Coach's Checklist for Chapter 2
3. What Do Your Players Want?
Looking Beyond the Paycheck
Three Drives That Motivate Your Staff
Strategies for Motivational Coaching
The Coach's Checklist for Chapter 3
4. The Signs of Good Coaching
The Elements of a Good Coaching Session
The Coach's Checklist for Chapter 4
The Qualities of Effective Coaching Questions
Seven Major Types of Questions
Three Techniques for Asking Questions
The Coach's Checklist for Chapter 5
Three Levels of Listening
Seven Keys to Effective Listening
The Coach's Checklist for Chapter 6
7. Creating Solutions Through Coaching
Six Steps to Effective Problem Solving
Solution-Focused Coaching
The Coach's Checklist for Chapter 7
Guidelines for the Coach as Trainer
Before, During, and After Training
What Kind of Trainer Are You?
The Learner's Point of View
An Ideal Training Session
How Will You Know If It Worked?
The Coach's Checklist for Chapter 8
Mentoring to Define the Work
Respecting the Boundaries of Mentoring
The Coach's Checklist for Chapter 9
10. The Coach as Corrector
Make It an Encounter, Not a Confrontation
Define Consequences Clearly
The Coach's Checklist for Chapter 10
11. Coaching Trouble Spots
Lack of Authentic Purpose
The Coach's Checklist for Chapter 11
12. Steps to Effective Coaching
Step 2. Identify the Issue or Goal
Step 4. Brainstorm Approaches
Step 5. Establish an Action Plan
Step 6. Commitment and Accountability
The Coach's Checklist for Chapter 12
13. Once More, with Feedback
Elements of Effective Feedback
Before You Deliver Feedback
Feedback on Your Feedback
The Coach's Checklist for Chapter 13
The Coach as a Cheerleader
The Coach's Checklist for Chapter 14
15. Principles of Good Coaching (and Good Living)
The Principle of Getting Started
The Principle of Decisions
The Principle of Questions
The Principle of Mistakes
The Illusion of Objectivity
The Principle of the Big Picture
The Principle of Role Modeling
The Coach's Checklist for Chapter 15
